Complaints

COMPLAINTS AND RETURN OF PURCHASED GOODS

All our products have a 24 month warranty. If you have noticed a manufacturing defect or shipping damage, we will resolve the issue by replacing the product with a new one or refunding the amount. If you are able - send us photos of the defects or damage - this way we will resolve the situation more quickly. All information about the warranty service can be obtained by phone +359 32 900777 or by e-mail at office@tessiletticasa.com.
The regulation under which MIRAGE 96 - NB Ltd. handles claims is described in detail in the General Terms and Conditions of the company, under Section XI. REVIEW OF GOODS. ADVERTISEMENT.

RETURN OF PRODUCTS PURCHASED FROM THE TESSILETTI CASA ONLINE PLATFORM

You have the right to cancel your order within 14 days of receipt of the goods. For your convenience you can use this form for the return of products purchased from the online store of RILIS.BG. Its use is in no case mandatory, and you may exercise your right of withdrawal/advertisement in any other manner permitted by law, including by means of a standard form or a form in a form freely chosen by you, expressing clearly and unequivocally your will to withdraw from the order.
In order to comply with the cancellation period, it is necessary and sufficient for you to send us your communication concerning the exercise of this right of cancellation before the expiry of the cancellation period. If you cancel your order, we will refund all payments we have received from you, including the cost of delivery if we are at fault for your cancellation, without undue delay and in any event no later than 14 days from the date on which you inform us of your decision to cancel this order and return the goods you have received to us.

RETURN ADDRESS:
PLOVDIV 4003
ST. "VASIL LEVSKI" 268
TEL: +359 32 900 777

ALTERNATIVE DISPUTE RESOLUTION

The commercial guarantee does not affect the rights of consumers arising from the guarantee under Articles 112-115 of the Consumer Protection Act. Notwithstanding the commercial guarantee, the seller is liable for the lack of conformity of the consumer goods with the contract of sale under the guarantee of Article 112-115 of the Consumer Protection Act.
Alternative Dispute Resolution Body within the meaning of Article 181n(4) of the Consumer Protection Act are the Conciliation Commissions at Consumer Protection Commission. In case of a dispute related to an online sale you can also use the website ORS.
What is said in this section applies to persons having the status of consumers within the meaning of §13, paragraph 1, item 1 of the Additional Provisions of the Consumer Protection Act.